🚚 Shipping & Delivery Information – Sultandecor ( Decotec Inc )

At Sultandecor ( Decotec Inc ), we understand that timely delivery is essential. That’s why we’ve developed a reliable, straightforward shipping process to ensure you receive your items quickly, securely, and without surprises.

🛠️ Order Handling

Each product is custom-made upon request, allowing us to offer unique designs and consistent quality. Orders are handled during our regular business hours:

  • Processing Period: 1 – 3 business days

  • Orders placed after business hours or during weekends/holidays will begin processing the next business day.

🌍 International Availability

We proudly ship worldwide, with full service to key regions including:

  • North America: United States, Canada

  • Europe: United Kingdom, Germany, France, etc.

  • Oceania: Australia, New Zealand

  • Asia, South America, and more…

⏱️ Estimated Delivery Windows

Delivery times begin after the processing period ends.

🇺🇸 United States

  • Standard Shipping: 6 – 12 business days

  • Express Shipping: 3 – 6 business days

🌐 International

  • Standard Shipping: 10 – 20 business days

  • Express Shipping: 6 – 12 business days

Note: Deliveries may be delayed by customs processing or high-volume shipping periods.

💵 Shipping Costs

Our shipping rates are based on your location and selected shipping method:

For US, CA, AU, UK

  • Standard Shipping: $5.95

  • Express Shipping: $19.95

  • Free Shipping for orders over $120

For All Other Countries

  • Standard Shipping: $9.95

  • Express Shipping: $22.95

  • Free Shipping for orders over $180

📦 Split Shipments

In certain cases, items in the same order may be shipped separately for faster delivery. Each package will have its own tracking number.

🔎 Tracking Your Package

Once your order ships, you’ll receive an email with tracking information. Tracking can take up to 72 hours to display updates after the shipment leaves our warehouse.

If you notice your tracking hasn’t updated within 3 business days, feel free to contact our team.

❗ Address Accuracy

Customers are responsible for ensuring the accuracy of their shipping information. We cannot be held liable for delays or losses caused by:

  • Incorrect or incomplete addresses

  • Delivery reroutes initiated by the customer

  • Failure to collect packages from the local post office

If a package is returned due to an incorrect address, we will resend it once corrected shipping information is provided (additional charges may apply).

📬 Late or Missing Orders

If your order hasn’t arrived within the estimated time frame, please reach out. We’ll do our best to resolve any delays, lost packages, or issues with customs.

📞 Contact Information

Need assistance? We’re here to help:

  • Store Name: Sultandecor ( Decotec Inc )

  • Email: [email protected]

  • Address: 975 Alness St, North York, ON M3J 2J1, Canada.