Returns and Refunds Policy – Sultandecor ( Decotec Inc )

At Sultandecor ( Decotec Inc ), we strive to provide high-quality products and a great customer experience. If your order doesn’t meet expectations due to an error on our end, we’re here to help.

Eligibility for Returns

We gladly accept return or exchange requests within 15 days of receiving your order, only if your issue falls into one of the following categories:

  • You received a product that is defective, damaged, or malfunctioning

  • Your item arrived different from what was described or displayed (e.g., wrong color, incorrect print, or poor quality)

  • The wrong product, size, or variation was sent

  • Your order was incomplete

  • Your parcel was lost in transit

  • A technical or system error occurred during fulfillment

Please note that all our products are made-to-order, so we do not accept returns or exchanges for:

  • Buyer’s remorse (e.g., change of mind)

  • Ordering the wrong size, color, or design

  • Typos or mistakes in the shipping address submitted during checkout

  • Used, washed, or altered items

Return Instructions

If your case qualifies, please reach out to our Customer Support team at [email protected] with:

  • Your order number

  • Photos or a video clearly showing the issue

  • A picture of the shipping label

📷 Ensure the images are clear, taken on a flat surface, and show tags, flaws, or issues. If the concern is related to size or placement, please use a ruler in your image.

If your request is approved, we will either:

  • Send a replacement product at no cost, or

  • Provide an appropriate refund based on the issue

You will not be asked to return the item unless explicitly requested.

Shipping a Return (If Required)

If we require the product to be sent back, follow these steps:

  • Send the item via standard mail to:
    975 Alness St, North York, ON M3J 2J1, Canada.

  • Shipping fees for returns are not covered by Sultandecor ( Decotec Inc ), unless stated otherwise

  • The returned item must be:

    • In its original condition (unworn, unwashed, with tags)

    • In its original packaging

Any return that does not meet these conditions may be refused.

⚠️ Unauthorized returns or packages sent without approval will not be eligible for refund or replacement.

Refund Conditions

You may request a refund under these circumstances:

  • You received a faulty or incorrect product

  • Your item was missing or not delivered after 30 business days

  • A confirmed production or shipping issue occurred

  • You canceled the order according to our cancellation policy before it entered production

Refunds will be issued to the original method of payment once your case is reviewed and approved. Please allow up to 10 business days for the refund to appear on your statement, depending on your payment provider.

Refunds Not Granted In These Cases

Sultandecor ( Decotec Inc ) does not issue refunds if:

  • The product was correctly produced based on the customer’s order

  • The item has been used, washed, or damaged after delivery

  • The return was not approved before shipping it back

  • A promotion or sale item was purchased

  • The claim was made after 60 business days of the order date

  • You submitted inaccurate information when placing the order

Final Notes

To avoid disappointment, please double-check your order details before completing your purchase. For help or any concerns, our team is always ready to support you at [email protected].

Thank you for choosing Sultandecor ( Decotec Inc ).